The San Diego Metropolitan Transit System (MTS) is committed to maintaining a sustainable, accessible transit system that equitably serves all customers and empowers employees. MTS hired Keen Independent Research to assess how it serves the public. This work will generate an agency-wide Equity Statement and Equity Policy that reflects MTS’s commitment to equity for its customers, community and staff.

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Keen Independent will collect input from the San Diego community and MTS staff through:

• Virtual workshop surveys where community members and employees can anonymously provide feedback to the agency.

• Community advisory group meetings where individuals can share their insights.
• In-depth interviews and focus groups with MTS employees where individuals can provide feedback on the agency’s highest priorities in terms of delivering equitable services.

• Additional opportunities for stakeholders to provide comments directly to Keen Independent.

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Information gathered will be reported in aggregate and participants will not be individually identified.

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Schedule

The study began in October 2024 and will be completed in late 2025.

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Study Team

Keen Independent Research is an equity research and consulting firm that has performed similar work for cities and other public entities nationwide. Dave Keen, Principal, and Dr. Nicole Yates, Senior Consultant are directing this assignment.

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How to Get Involved

• Study email: mtsequity@keenindependent.com

• Study hotline: (602) 837-5799
• Mail to: Dr. Nicole Yates, Senior Consultant
  Keen Independent Research
  2929 East Camelback Road, Suite 115
  Phoenix, AZ 85016

• MTS contact: Julia Tuer, julia.tuer@sdmts.com